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Q. Who can use the Infotext service?
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All Vodacom and MTN users.
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Q. Is punctuation accepted?
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Punctuation in KEYWORDS and PARAMETERS will not be recognised when requesting information. Neither will spaces between words. Eg. Weather Cape Town today should be WEATHER CAPETOWN TODAY
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Q. How long will I wait to receive the information?
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The response should be sent to your cell phone within a minute, depending on how busy the network is.
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Q. If I do not receive a response, what should I do?
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Call the call centre on 082 232 7400 with details. I.e. Cell no, specific request and time of request or email helpdesk@itouch.co.za
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Q. How will I know if I have typed in the wrong or unavailable keyword?
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Infotext will send you an error message informing you that you have put in a wrong request, and will direct you on how to enter it correctly.
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Q. Who do I contact if I have a query?
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You can call the iTouch Call Centre on 082 232 7400 between 8am and 6pm, 7 days a week, or e-mail us at helpdesk@itouch.co.za
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Q. How much will I be charged for using infotext?
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A premium SMS rate of R2.00 (incl. VAT) is charged for both Vodacom and MTN.
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Q. What do I do if I want to receive information that is not currently available?
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Please send any suggestions to infotextsuggestions@itouch.co.za
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